Devices

All devices in the care of iRepair* are covered under insurance in the case of fire or theft. This only covers the physical device not data.

*For these devices to be covered under the insurance policy all devices that are left in the possession of iRepair must be booked into the in-store system. Under no circumstances are devices to be left without being booked into the job system, iRepair-Exeter takes no responsibility for any devices left without being processed. It is important that you check your details on your receipt / email at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided.

Collections

The Claim tickets issued upon booking in the device must be brought in and presented when collecting all devices. A proof of ID may be required upon collection. For a friend or family member to collect of device on behalf of the owner iRepair must be informed by email or text which must match existing details on the job system, ID will also be required along with the claim ticket.

Abandoned computers

All devices must be collected within 14 Days from notification for collection, and/or quotation**. After this period a £1 per day storage charge can be issued and the item will either be disposed of or sold to cover costs after 90 days of last contact if prior arrangements have not been made. In the instance of where data is on the said device this will securely wiped of using a data destruction in house and/or physically with a licenced 3rd party.

**This includes if a client fails to respond to quotation or correspondence from iRepair.

Minimum Fee/Diagnostics/quoting

The minimum fee iRepair charge is £15, this will cover our initial diagnosis of the machine and any repairs during the diagnosis stage. If further repairs are required at this stage the client will be notified. If the quote is approved the Fee is included with the total repair charge quoted. If the quote is declined the £15 is still chargeable to cover our time.

No Fix No Fee

No Fix No Fee is only applicable if iRepair is unable to provide a fix for the equipment. To avoid abuse of the free quotes and Diagnostics, this is only available to paying customers, machines that are removed from iRepair after quoting and no repair undergone will be charged a £15 fee for a written quote which is deductible when repairs are undergone successfully. If we believe the item to be beyond economical repair there is no fee.

Repair / Service cancellations

It can take many hours to fully diagnose and repair your computer and often we need to purchase parts that are required for your repair. If at any time you decide to cancel the repair you will be liable to make payment of any parts ordered for your repair and a calculation of the cost of labour to the maximum of the agreed quoted cost of repair will be charged. We will not release any item back to you until payment in full is received.

REPAIR & DIAGNOSTICS TIMES

Although we aim to get your device repaired / diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 3-10 business days but sometimes the repair can take longer. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service. If you would like a status update please get in touch with our repair centre or send us a message from our website.

APPLE IPAD & iPHONE AND MOBILE DEVICE REPAIRS

When iRepair take on your device for repair there are many situations that we are unable to test for before we start the repair and this disclaimer is in place to protect yourself and ourselves from any potential misunderstandings.Although we aim to get your device repaired / diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 3-10 business days but sometimes the repair can take longer. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service. If you would like a status update please get in touch with our repair centre or send us a message from our website.

[1] Unforeseen Damage of Malfunction

I understand iRepair will be unaware of any other potential problems that could arise as a result of the initial damage or by opening / disturbing the internal logic boards and internal cables during dismantle / repair. This may result in additional charges to cover the costs of parts required to complete the repair. We will endeavour to make you aware of this at the time of repair / diagnosis.

An example of typical faults that can occur with Apple iPhones and iPads as a result repair includes but not limited to:

• Fingerprint Sensor Damage
• Internal Cables Damage
• Internal LCD Screen
• Casing Damage / Bent Chassis
• Front/Back Camera Failure
• Home Button / Lock / Volume / Off button Failure

[2] Parts We Use

For Apple devices, we use THIRD PARTY PARTS and these are not officially endorsed by Apple. If you prefer an original Apple part this can only be undertaken by Apple. For your total peace of mind all our screens are warrantied for 90 days (Apple also gives 90 days!).

[3] Original Apple Warranty

Apple May refuse to undertake any work on your device if it is repaired by anyone other than Apple. This includes both in-warranty and out-of-warranty repairs.

[4] Waterproof / Water Resistant Devices

To repair your device, we need to physically get inside it which usually means we have to break the waterproof seal (if any). Some items that are classed as waterproof / water resistant may not be waterproof on return to you. If this will affect the enjoyment of your device please only ensure you get it repaired with the manufacturer directly to guarantee a waterproof seal on return.

[5] Liquid Damaged Devices

Any device that is found to have any signs of liquid damage internally will be exempt from any warranties offered. We may still be able to do the repair but due to the nature of liquid damage/corrosion we will not offer any warranty what-so-ever. We will stop working on your device and inform you as soon as we see any signs of internal liquid damage. Only after speaking with you will we continue with the repair.

[6] Your data – includes photos, emails, documents

It is YOUR responsibility to ensure your data is backed up prior to repair. iRepair will not be liable for loss of data whatsoever. We do offer a backup service – please ask for this BEFORE we start the repair.

Data - General

All work is performed on the understanding that all data on systems worked on by iRepair has been previously backed up to separate media (USB, DVD, hard disk, cloud etc) by the client. No liability can be accepted for data loss of any kind. We can provide a reliable backup and/or image of data at normal rates. This therefore means clients are responsible for their own data backups. During some repairs iRepair are required to move data whilst working on the device to perform the repairs required. iRepair take no responsibility for data loss in any instance. In the event the client has no backup and data is damaged, inaccessible and/or lost iRepair can offer a data recovery service, this will be at cost of the client.

LIABILITY EXCLUSIONS

Although we do not have specific knowledge of your computer configuration we will attempt to minimise disruption to your system as much as we can but we cannot be responsible for any unforeseen issues that may arise from any of our services.

Please note that if your computer system or equipment is under manufacturer warranty our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturers warranty.

We cannot be held responsible or liable to any service performed for you regarding:

• Any loss data, data corruption, loss of images, documents or information
• Any financial loss, or loss and interruption to business or contracts
• Any failure by you to follow our reasonable recommendations or instructions
• Any losses or issues you may suffer due to your use of (or failure to use) any anti-virus software
• Any loss that is not reasonably foreseeable.