Stephens Repair LTD trading as iRepair
These Terms & Conditions apply to all repairs and services carried out by Stephens Repair LTD, trading as iRepair, including mobile call-out repairs, collection and return services, and workshop repairs.
```By booking or authorising a repair or service, you agree to these Terms & Conditions.
```All devices in the care of iRepair are insured against fire and theft only. This insurance covers the physical device and does not cover data stored on the device.
All devices must be booked into the iRepair job management system before work is undertaken, whether the device is repaired on-site, collected, or repaired in our workshop.
iRepair accepts no responsibility for devices handed over without being properly processed through the booking system.
Customers must ensure that all contact details supplied during booking are accurate. iRepair cannot be held responsible for delays or communication issues caused by incorrect customer-supplied information.
Repairs carried out at a customer’s home, workplace, or another agreed location require a safe and suitable working environment.
iRepair may postpone, cancel, or relocate a repair where suitable working conditions are not available. This may include:
Where specialist equipment, extended testing, or further investigation is required, the device may need to be collected and repaired in the workshop before being returned.
The applicable call-out or diagnostic fee will be confirmed at the time of booking.
Unless otherwise stated, the call-out and diagnostic charge covers travel, initial inspection, testing, fault finding, and work carried out during the diagnostic process.
The charge remains payable where:
Where stated at the time of booking, the diagnostic fee will be deducted from the cost of an approved repair.
Where a device is collected for workshop repair, it will be returned to the customer at an agreed date, time, and location once the repair is complete and all outstanding charges have been paid.
If someone other than the customer will be accepting the returned device, iRepair must be notified in advance using the contact details recorded on the booking.
Photo identification may be requested before a device is released.
Customers must make themselves available to accept return of a device within 14 days of being notified that:
After 14 days, a storage charge of £1 per day may apply.
If a device remains unclaimed for 90 days after the last attempted contact and no alternative arrangement has been agreed, iRepair reserves the right to dispose of or sell the device to recover outstanding repair, diagnostic, storage, or other costs.
Any data remaining on the device will be securely erased using appropriate in-house data destruction methods or a licensed third-party service.
This section also applies where customers fail to respond to quotations, messages, emails, or other correspondence.
Diagnostic charges vary depending on the device and service booked. The applicable charge will be confirmed before work begins.
Diagnostics may involve dismantling, testing components, installing temporary parts, carrying out software checks, or completing other reasonable fault-finding work.
If additional repairs are required, the customer will be informed before further chargeable work is undertaken.
If a quotation is approved, any diagnostic fee will only be deducted where this was stated at the time of booking.
If a quotation is declined, the diagnostic fee remains payable.
Where a device is reported as faulty following a repair, iRepair will inspect the device to determine whether the issue is connected to the original repair.
If the fault is caused by a replacement part supplied by iRepair or by workmanship connected to the original repair, the inspection and necessary remedial work will be carried out under warranty at no additional charge.
If the fault is found to be unrelated to the original repair, or no warranty fault is found, the standard diagnostic and/or call-out charge applicable at the time will be payable.
This includes situations where a device develops a separate fault after the original repair, even where the symptoms appear similar.
No additional repair work will be carried out without customer approval.
iRepair does not operate a “No Fix, No Fee” service.
Diagnostic and call-out fees remain payable for the time, travel, testing, and work carried out, regardless of whether the device can ultimately be repaired, unless otherwise agreed in writing.
If a repair is cancelled after work has commenced, the customer will remain liable for:
Labour charges will be calculated fairly and will not exceed the quoted repair cost.
Devices will not be returned until all outstanding charges have been paid in full.
All repair and diagnostic times are estimates only.
Completion times may be affected by:
iRepair will make reasonable efforts to notify customers of significant delays.
Services will be completed within a reasonable time in accordance with the Consumer Rights Act 2015.
Some faults cannot be identified until a device has been dismantled.
Additional issues may become apparent during repair, particularly where a device has suffered impact damage, liquid exposure, previous repair attempts, or internal wear.
If additional faults affect the cost or viability of the repair, the customer will be informed before further chargeable work continues.
iRepair is not responsible for faults caused by pre-existing damage or weaknesses that only become apparent during dismantling, testing, or repair.
Examples include, but are not limited to:
Any additional repair costs will be discussed and approved before proceeding.
Unless specifically agreed otherwise, iRepair uses high-quality compatible replacement parts.
For Apple devices, compatible replacement parts may be third-party components that are not manufactured, supplied, or endorsed by Apple.
Where genuine manufacturer parts are offered or used, this will be confirmed before the repair.
Repairs carried out by iRepair may affect or void any remaining manufacturer warranty.
It is the customer’s responsibility to consider this before authorising a repair.
Repairs requiring device disassembly will normally break the original factory water-resistant seal.
iRepair cannot guarantee that a device will remain waterproof or water-resistant following repair.
Customers requiring guaranteed water resistance should arrange repair directly through the device manufacturer.
Liquid-damaged devices are subject to corrosion, contamination, and unpredictable failure.
Where liquid damage is identified:
Due to the unpredictable nature of liquid damage, no voluntary warranty is offered on liquid-damaged devices beyond the customer’s statutory rights.
Customers are responsible for backing up all data before repair.
iRepair strongly recommends creating a complete backup before authorising any work.
Some repairs may require software resets, operating system reinstalls, data transfer, storage replacement, or other procedures that may result in data loss.
While reasonable care will be taken, iRepair cannot guarantee the preservation of data.
iRepair is not responsible for data loss unless caused by a failure to exercise reasonable care and skill.
A data backup service may be available at additional cost and must be requested before work begins.
iRepair will carry out services with reasonable care and skill as required by the Consumer Rights Act 2015.
Nothing in these terms excludes liability where it would be unlawful to do so.
Subject to the customer’s statutory rights, iRepair is not responsible for:
Customers are responsible for:
Nothing in these Terms & Conditions affects the customer’s statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer legislation.
Stephens Repair LTD trading as iRepair
All repairs are covered by a 90-day limited warranty unless otherwise stated in writing at the time of repair.
The warranty begins on the date the repair is completed and covers defects in replacement parts supplied by iRepair and workmanship directly connected to the original repair.
The warranty does not cover:
Physical damage, liquid exposure, tampering, or unauthorised repair may void the warranty relating to the affected repair.
A device reported as faulty under warranty must be inspected by iRepair.
Proof of the original repair, such as a receipt, invoice, booking confirmation, or job number, may be required.
If the fault is confirmed to be connected to the original repair, iRepair will repair the device or replace the relevant part at no additional cost.
If the fault is unrelated to the original repair, or no warranty fault is found, the standard diagnostic and/or call-out charge will apply.
No additional chargeable work will be carried out without customer approval.
Warranty remedies will be provided in accordance with the customer’s statutory rights.
Customers retain all rights available under the Consumer Rights Act 2015.
A completed repair is not automatically refundable simply because the customer changes their mind.
Installed parts cannot normally be returned once fitted unless they are faulty or the customer has another legal right to reject the service or goods supplied.
Diagnostic, inspection, and call-out charges are non-refundable once the relevant service has been carried out, except where required by law.
```Under the Consumer Rights Act 2015, customers may be entitled to a full refund within 30 days where goods are faulty, not as described, or not fit for purpose.
After 30 days, iRepair may offer a repair or replacement in accordance with the Act.
Non-faulty returns may be accepted at iRepair’s discretion where:
A 20% restocking fee may apply to discretionary non-faulty returns.
Nothing in this policy affects your statutory rights under UK consumer law.